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Common Questions asked about Saunas - From Heat and Plumb
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Your Prices are very competitive – am I assured of a quality Steam Room?

Duchy Steam Rooms and Duchy Steam/Sauna Rooms are manufactured to the highest standards and you will not find a better quality steam room anywhere on the market today. There are many companies that sell Steam Rooms on the internet today at lower prices, but when making a decision on a luxury item for your bathroom you need to be sure that the quality of the materials used in the manufacturer of your steam room are the best. Duchy Steam Rooms and Steam/Sauna Rooms use only the finest materials and manufacturing processes to ensure your steam room works and performs with the same perfection and reliability on day 1 as it does in year 3. You can be reassured as the Duchy Bathroom Range only contains carefully selected products that meet our own very high standards.

Do Duchy steam and sauna rooms come with a guarantee?

Your Duchy Steam Room is fully guaranteed for 1 year. During this year if a problem were to arise (we have had none to date) heatandplumb.com will send you out a spare part to fix the fault free of charge. If after this first year a problem were to arise with you Steam Room – heatandplumb.com quickly identify the part that was broken and supply you this part at ‘trade price’. Please note that this guarantee does not cover the cost of fitting or installing a spare part – but rest assured that all Duchy Steam Rooms are designed to be easily maintained.

Will I have to wait a long time for delivery of my Steam Room / Sauna Room?

Unlike many other retailers, heatandplumb.com hold stock of the entire Duchy Bathroom Range. Each and every one of the Duchy Steam Rooms and Duchy Steam/Sauna Rooms are held in stock. This means we can delivery your items within 3 -4 Working Days. The popularity of the Duchy range of Steam rooms and Sauna Rooms does sometimes mean that stock is temporarily unavailable – just to make sure of availability you can always call our experienced sales team on 0871 272 2222 Ext:1. Should the item be temporarily unavailable we can take a 20% deposit to reserve one for you.

How can I pay for my Steam Room / Sauna Room?

heatandplumb.com online store is completely secure and can take the debit card and credit card payments online through their shopping cart. Furthermore – you can place an order in our online store and elect to pay by cheque. Follow the instructions on the receipt page on how to send your cheque to us. We will clear that cheque within 2 hours of receiving it. Alternatively – you can phone us on 0871 272 2222 Ext:1 and we will be happy to take your order over the phone for your Steam Room.

How will my Steam Room / Sauna Room arrive?

All Duchy Steam Rooms are extremely well packaged. Each Steam room delivery will have 2/3 wooden crates delivered to your door. The smaller crate will hold the shower base (shower tray) and the steam room roof – whilst the other larger create contains the steam room main body and glass panels.

Will my Steam Room / Sauna Room need assembling?

Yes. However, unlike other steam rooms you may find elsewhere, the assembly of all of the Duchy Steam Rooms is very straight forward. For example, all the features such as the massage jets, wiring, water pipes are already installed on a particular flat packed panel. Each Steam Room has been designed with installation at home in mind. The flat packed nature of each Steam Room is extremely important to ensure getting your purchase to the room it was intended to be in through Door ways and up flights of stairs. Once in place – your steam room is easily bound together with quality bolts and silicone leaving you to connect your hot and cold water supplies, electrical connections and waste drainage. Heatandplumb.com recommend a professional plumber / tradesperson carries out the installation on your behalf for safety reasons.

Will my Steam Room Heat the Water on its Own?

No. A Duchy Steam Room / Sauna Room needs a hot and cold connection with adequate pressure – connected to the rear of each Steam/Sauna unit. Your Steam Room cannot heat water. If you were to just connect a cold water supply – you could enjoy the ‘Steam Function’ of your steam room but would not be able to have a hot shower.

Is there a minimum water pressure for a Duchy Steam Room / Sauna Room?

The Steam Function of your Duchy Steam Room may operate on a low water pressure – however the recommended water pressure for the entire Duchy Steam Room Range is 2.5-3.0 Bar. Your plumber will be the best person to determine what water pressure you have – but please advise your qualified installer that your steam room will require 9 litres per min of hot water and 9 litres per minute of cold water. If your home is powered by a combi boiler – please check with the manufacturer if your boiler can supply 9 litres per minute of hot water.

If my home has low pressure – can I use a water pump?

An excellent solution to low water pressure problems. A mains water pump may provide the perfect solution to enable you to install a Duchy Steam Room / Sauna Room in your home. Heatandplumb.com sell many different water pumps – but please consult a qualified plumber to which water pump is right for you.

I have a Combi Boiler – will a Duchy Steam Room Work with this boiler?

Yes – a combi boiler will work with our steam rooms under certain conditions. First of all – you need to make sure that your combi boiler can deliver 9 litres of hot water per minute. We also advise that you consult with your plumber to see if you will need a ‘Pressure Reducing Valve’ fitting to your incoming cold water supply. This valve will ensure that your cold and hot water pressures match, it’s called equilibrium.

Will a Duchy Steam Room / Sauna Room work with a gravity fed system?

Almost certainly – No. You will know if you have a gravity fed water system if your hot water cylinder (usually in the airing cupboard) has a soft cylinder jacket around it and you have a water tank in your loft. The gravity of the water in the water tank in your loft feeding your hot water cylinder is what provides the water pressure in a gravity fed system. Generally if a water storage tank in the loft is 10 metres above your steam room – this will provide 1 bar of pressure. This will not be enough to operate a Duchy Steam Room. A solution to this problem may be to install a water pump to increase the pressure, but we advise you to consult a qualified plumber to determine if this is possible.

Does a Duchy Steam Room / Sauna Room come with everything I need?

Everything required to make your Duchy Steam Room / Sauna Room experience a relaxing place to be is supplied for successful assembly. You or your plumber will need to ensure pipework is located in the correct positions to feed water to the unit, a fixed waste pipe needs to be sourced and the electrical connections are installed behind the unit. Most Duchy Steam Rooms / Sauna Rooms come with a CD/MP3 input to connect your music. You’ll need a 3.5mm stereo jack connected from the back of the unit to your chosen music device. If you Duchy Steam Room / Sauna Room comes with a telephone connection then installing a home telephone line behind your unit will enable you to never miss a call. For this to work, you’ll need a RG11 to BT Adapter.
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