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Email
[email protected]

Phone
0203 113 2122

Address
Pioneer Bathrooms
9 Dennis Lane
Stanmore
Middlesex
HA7 4JR

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Placing an Order with Heat and Plumb

How To: Place an Order

Have you come to our website looking to buy a brand new bathroom or home heating system but feel flustered by the huge array of options that are available to you? We've put together a simple guide on how to navigate and operate our website, allowing you to get the very best shopping experience, find what you're looking for, and place your order with the least amount of hassle.

Expert Advice
Unless you are already knowledgeable on the subject, it can often be tough to understand what products are suitable for your home heating and plumbing systems. That's why we have trained sales advisors who are ready to take your call and discuss your needs. Some of our sales team have been installers themselves, and can understand your needs and the suitability of certain systems. If you're looking to buy items such as a boiler, cylinder, radiator or shower system, we recommend giving our sales line a call before committing to ordering.

Navigating the Menu
Our website is broken down into thousands of categories, sub-categories and options - and we've tried to make it as simple as possible to drill-down to the exact products you need. If you're on a computer or large tablet, you'll be able to take full advantage of our menu, by mousing over the appropriate category in the menu, and choosing from a myriad of sub-categories below. If you're on mobile, you'll need to click through category-by-category. But don't worry, our pages are in the top 10% of all load times on the entire world wide web, so you won't be hanging around.

Using the Search Bar
If you're after something a bit more specific, or maybe you've already visited the site and know the product code or name that you're looking for, then it might be quicker to use our powerful search facility. When you enter a term into the search bar, our system will select products, categories and other pages that we feel meet your needs. To get the most out of our search, we recommend using a few keywords rather than long sentences of text. If you're having trouble tracking down a certain product, give us a call or use our live chat facility - our members of staff will likely be able to help you.

Choosing a Product
We offer a lot of items for sale - over 50,000 at the time of writing - and always growing. It's highly likely that you'll be choosing between 3 or 4 products that suit your needs - so which one do you go for? There are a number of variables to consider at this stage, such as the estimated delivery time, the guarantee, and of course the price. As we often sell products to suit domestic and commercial markets, from basic everyday products to high-end luxury, there'll often be several price points to choose from. Think about the reason for your purchase - is it a replacement in an existing room, a brand new installation, or maybe something to install as a stop-gap? Look at the saving off RRP, as you may be getting an even better deal on a slightly more expensive product - it pays to do your research. Your budget will ultimately determine your choice, but it is important to remember: bigger (and more expensive) does not always mean better.

Add-Ons and Extras
So you've finally settled on the new product, and have added it to your shopping basket. You'll want to consider some added extras that may come in handy for your installation. Your installer will end up needing many of these add-ons, and may end up having to purchase them separately, often charging you more as well! So consider these options carefully, because they could save you a small fortune by purchasing them through us when you order your main item(s).

The Shopping Basket
Our shopping basket contains all the products that you would like to order. In the shopping basket you can remove products you no longer need, change quantities of products you have already added, and apply certain discount codes to save you even more money on your purchase. When you've finalised your order and you want to get it bought and paid-for, you're ready to press the Checkout Now button and move on to the last phase of the ordering process.

The Checkout
Our checkout is a simple process that allows you to finalise your purchase without any hassle. Some retailers bombard potential customers with annoying pop-ups - we prefer a simple experience. You'll be asked for your invoice details (this is the information for the person paying for the order) and delivery details (where the order should be delivered) - these details will often be the same if you're buying items for your own home. Your contact details, especially your email address, are very important, and must be entered correctly. These pieces of information determine how we can contact you with updates on your order, including when it will be delivered. When all these details have been filled in, the final stage of the checkout involves paying for the order.

Paying for your Order
We offer a multitude of ways to pay for your order - these are covered in more detail in our Payment Information help page. The vast majority of our customers will choose to pay via debit or credit card. Choosing this option will direct you to enter your card details, all handled by our payment processor, SagePay (or PayPal if that option was chosen). We never keep your card details on file. You can see more about this by checking out our Secure Ordering help page. Once your card details have been sent off, a confirmation will show and you'll be presented with a receipt for your purchase. This receipt will also be emailed to you. That's it, your purchase is complete! The order is now in the hands of our customer services and accounts teams.

After the Checkout
If you've got your receipt, then your order has been succesfully placed. We'll take it from here! Remember to keep an eye on your inbox, as we'll tend to communicate by email where possible. Some email clients only allow certain domain names through their spam filter, so it's worth adding heatandplumb.com to your allows/white-list where possible. You should also check your spam/junk folders in case any correspondence mistakenly is filtered into those channels. For further infromation on the next steps, such as your delivery, check out our Delivery Information help page.



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