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Delivery Information for Heat and Plumb

Delivery Information

We are pleased to offer FREE delivery on the majority of our product range - over 50,000 different products! This delivery service generally covers the entirety of the mainland UK, although some Scottish mainland locations are not serviced by all our carriers. Further to this, outlying islands such as the Channel Islands and Northern Ireland will generally incur a surcharge.

Estimated Delivery Times
Each product on our website has a clear estimated delivery time, and this should be taken into consideration when purchasing. If you live in a rural area or extremity of the country, you may find your delivery takes a little longer than stated. Certain brands on our website allow you to pick a delivery date suitable for you. If this date cannot be met, we will inform you ASAP and arrange a new one. If you require your order on or before a certain date, we recommend calling us before placing the order to ensure the date can be met.

Special Delivery Instructions
When placing your order, we provide a box where you are able to document any special instructions to us and/or our carriers. Some examples include: directions where a Sat Nav may be inaccurate, a declaration to leave the item with a neighbour, or that you would prefer to be contacted 30 minutes before the delivery happens. Whilst we cannot promise that these instructions will be adhered to by third party carriers, any information will be communicated to them at the time of order.

Multiple Deliveries
Products on our website are often sourced from various different locations or distribution centres. If you place a varied order consisting of items from multiple brands, we may not be able to send your complete order in a single delivery, or even on the same day. We will endeavour to give you the option to receive all deliveries on the same day. If ordering multiple items from a wide range of brands, we recommend calling our sales team who may be able to help consolidate your order.

Delivery Area Restrictions and Additional Charges
As previously mentioned, we deliver all over the UK, and the majority of the UK mainland will result in free delivery. Some part of Scotland and any outlying islands will generally require an extra charge. This charge varies from carrier to carrier, so you may incur multiple additional charges if ordering items from many different brands, for example. Before your order is processed, we will inform you of any additional charges, and give you an option to cancel your order if you're not willing to pay them. If you think you may incur a surcharge in your area, we recommend calling us before placing the order.

Changing Delivery Information
If you wish to change any delivery information prior to receiving the goods, but after placing the initial order online with us, this may incur a small charge. In some cases, it may not be possible to change delivery address without first cancelling and then placing a new order (for fraud purposes). If you need to change any delivery information such as contact numbers or delivery instructions, please call our Customer Services team who will be happy to assist you.

Specific Delivery Slots
Whilst we do not offer a blanket yes or no answer, several of our carriers and distribution partners are flexible and can offer AM/PM, weekend deliveries or timed deliveries - usually for a small surcharge. If you would like to find out more about this, we recommend calling our sales team who will be happy to find out whether this can be arranged for your chosen products.

Receiving a Delivery
It is imperative that you thoroughly check your goods upon receipt, and inspect for any damages or shortages. If you are asked by a carrier to sign for the goods, your signature acts as verification that the entire order was delivered intact. You must report any damages, backed up by photographic evidence, as soon as possible. You have up to 7 working days to report damages or shortages, though we urge you to complete this process immediately upon receipt of the goods.

Missing a Delivery
If you are not home to receive a delivery from us, you will need to call us and re-arrange a suitable date for the re-delivery to take place. There will normally be a re-delivery administrative charge associated to this - it varies by carrier. We will confirm and take any additional payment before a new delivery date is confirmed.

Booking Tradespeople Prior to Delivery
We strongly urge you NOT to book an installer before you are in receipt of the goods. Whilst we endeavour to hit all delivery date targets, third party carriers mean this is not always possible. We will not be held responsible in any way for additional installer costs, consequential loss or compensation as a result of late delivery.