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Heat and Plumb Secure Ordering

Secure Ordering

As of January 2017, every page on our website is secured with 256-bit encryption. Simply put, this means your sensitive information (such as credit/debit card details) is private. You can check the validity of our security by checking the address bar on your browser: you should see a green padlock. By implementing SSL (Secure Sockets Layer) on all pages on our website, we are helping make the web a safer place. It ensures all data passed between our web server and your browser is encrypted and remains confidential.

Q: Do you keep my card details?

No, we don't. Whether you order online or via a salesperson on the telephone, any credit/debit card details are only held for the duration of the purchase. We use payment processing facilities such as PayPal and SagePay to process the transaction. After the transaction has been completed, this sensitive information is deleted.

Q: How do I know I can trust your website?

Take a look in your browser address bar on your computer or phone - you should see a green padlock to indicate a secure, private connection has been established on every page you visit. This ensures that you are completely safe at all times, regardless of what page you are viewing on our website. Many other retailers do not implement site-wide HTTPS security, and these websites should be considered less safe.

Q: What if I was a victim of credit card fraud?

We employ a leading fraud-checking system to ensure that victims of credit/debit card fraud need not worry about fraudulent orders being placed on our website with their credentials. The DIY sector is notorious for these practices, due to high ticket items being available with a fast turnaround. On top of automatic checks from our payment processing company, we also manually fraud-check any high-risk order to ensure the rightful owner of the bank account is not being scammed.

SSL/TLS Further Information