Heatandplumb.com is totally committed to providing you, the customer with a first class service. We strive to make your purchasing experience with heatandplumb.com as stress free as possible. You can purchase in complete confidence, knowing that the products you buy are all branded names and carry full manufacturers' guarantees. All our products have been tested and conform to British Standards and other recognised organisations, again peace of mind for you.

Our technical sales team have well over 60 years experience between them and can offer advice on bathrooms, showers, saunas, central heating systems, under floor heating, in fact anything on our site.

Our customer services department is the best out there. All our customer service team members are trained to look after you, by keeping you informed about your order delivery status and any problems that might occur. We have hundreds of thank you letters from our customers telling us to continue the way forward and it's great to still see a traditionally run company, still with the customers' interest put first.

Making a purchase could not be simpler. Simply follow the instructions on your screen, or if you prefer call our technical sales team on 0871 272 2222 and press option 1 for sales. The sales team will be only too happy to assist you in your purchase.

Once you have placed your order with us, you will receive immediately by return, an email on your computer with your customer account number, the description of goods that you have purchased and a VAT invoice. Then, within approximately 48 hours of placing your order you will be notified by email as to the approximate delivery date of your order.



Personalised goods or goods made to a consumer specification cannot be returned or cancelled. Please consider this carefully before placing your order. Examples of such a situation would be:

>> Radiators ordered in a specific colour
>> Underfloor Heating designed to fit your property

If you are unsure if the items of your order fit into this category - please call us for advice

If you have any queries, please contact our customer services team, either email support@heatandplumb.com or call 0871 272 222 and press option 2 for customer services .

We guarantee your satisfaction.

Price Match Guarantee
We work extremely hard to bring you the lowest possible prices on the internet on all of our products and we back this up with our price match guarantee. Find the same product elsewhere on the internet for less money, then simply call our sales team on 0871 272 2222 and press option 1 for sales. Inform the sales team that you have found the same product on another website. You will need to supply our sales team with the web address for us to check. We will endeavour to offer a better deal, or at least match the price. Please note - this does not include internet auction sites.

The product must be exactly the same as we are selling. Please bear in mind that some other sites don't always tell you abut their delivery charges or handling fees. All our products are delivered free of any charge on all orders over £22.00. "We have no hidden charges".

Prices
We retain the right to make adjustments to the pricing on this site to take account of any increase in our suppliers' prices, the imposition of any taxes or duties. Or if due to an error omission, the price published for the goods is incorrect regardless of the status of the order.

Payment
Payment can be made using all major credit cards with the exception of American Express. If you are a Council, Limited Company or Sole Trader, we can send you a pro forma invoice so you can make payment to us. Please call our accounts department if this method would suit you better. They can be contacted on 0871 272 2222 and press option 4 for accounts , or send an email to accounts@heatandplumb.com .

Mainland UK - Delivery quoted is to any single UK mainland address only, using a one-man delivery to ground floor locations only. Delivery is FREE on all orders over £22.00.

Guernsey or Jersey - Deliveries will command a 10% Surcharge on your total order. We will contact you after making your purchase to organise payment of this 10% Surcharge.

Scotland - There may be an extra charge for some deliveries made to the more remote locations in Scotland, please call for further details before placing your order. You can always email our customer services team on support@heatandplumb.com or call them on 0871 272 2222. - and Press Extention 2

The majority of our smaller parcel deliveries are handled by Parcel Force. Where fragile or large bulky items are being delivered we will arrange delivery by a dedicated delivery vehicle to ensure the products arrive safely and undamaged.

On arrival, all goods must be inspected carefully for any signs of damaged or shortage by the customer, or your approved agent at the delivery address given at the time of placing your order. Please take your time and inspect the goods before signing the delivery note. In the unlikely event that you do find any damage or shortage, please ask the driver to take the goods back with them, or sign the delivery document as damaged.

Please open all the boxes or parcels as soon as they arrive. You have 7 days to notify www.heatandplumb.com of any damage. If we are not notified of damage within this time, you agree to indemnify www.heatandplumb.com in full against any losses we suffer as a result of your failure to notify us within 7 days. So please open all boxes and check your goods, as we really do want you to have a great shopping experience with us.

Please do not install your product if it is damaged, as once it is installed you have agreed to it being in good condition.

If you have any issues regarding delivery either before or after placing your order please feel free to contact our customer support team on 0871 272 2222 or by email support@heatandplumb.com. Please have your unique customer reference number available when contacting us, it makes locating your details that much easier and faster for you. Please ensure that you give us the correct delivery address at the time of ordering your goods, as changing delivery address can cause major logistical problems resulting in time delays. Sometimes even having to recall goods from our carriers back to our warehouse, in order to re-package and re-send them. Changing delivery addresses will in some circumstances be chargeable at £15.00 + VAT to cover administration costs.

Most items are despatched to the customer within 2-5 working days of your order being received. Where a product is not in stock or is on an extended delivery period, we will email you to advise on an anticipated delivery date.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late or delayed deliveries. Please do not book your plumber or installer before you receive the goods.

If your item is not in stock, we will place a back order for you. You will always be emailed and informed about any delays. You have the option to wait if you are happy to do so, or you have the option to cancel your order if you would rather not wait, the choice is yours.

Orders from www.heatandplumb.com are subject to UK VAT at 17.5%. All prices shown with and without VAT to make prices totally clear to everyone. We consider all prices should be clear and easy to read.

We treat your credit and debit card security as our priority. We want you to have a great safe and secure shopping experience with www.heatandplumb.com. Your personal details and security could not be safer. Our payment section uses 128-bit encryption, which is the highest security level. Your personal details are entered directly onto our payment processing companies' 128-bit encrypted pages. Your credit and debit card details are not held on our system at all.

Our payment system is supplied by Lloyds TSB Cardnet using their Protx clearing system. The Lloyds TSB Cardnet system is 100% safe and secure. Lloyds TSB Cardnet have a first class reputation for security and quality of service second to none.

We also use the latest security checking system supplied to us by www.192.com. This company is the market leader in fraud prevention and specialises in checking credit and debit card transaction details. Every single transaction is checked that the address details given match the electoral role register. Landline telephone numbers are checked to confirm who lives at the address given. They even go back 4 years in history and check those details as well. Then finally, they check email addresses to ensure they match the address given. Every transaction made at www.heatandplumb.com is checked to ensure all details are correct, so you can feel totally 100% guaranteed safe and secure. All major credit card providers protect their customers well against fraudulent use of their cards, should your card details be stolen and used, all monies are always returned in cases of theft if using a credit card, so again you are guaranteed 100 % safe and secure.

If you are still unsure about entering your details, you can always send a cheque, bankers draft, or postal orders to:

www.heatandplumb.com ltd
Fairwinds
St Breock
Wadebridge
Cornwall
PL27 7HS

All products sold at www.heatandplumb.com carry full manufacturers' guarantees ranging from 12 months to 25 years. All manufacturers' guarantees are stated on all the products that we sell.

Please note that the guarantee will not be valid for orders delivered outside of the UK mainland or if the product is not installed by a registered installer (where appropriate).

We guarantee to offer you a service that beats all our competition, we guarantee your satisfaction.

You can contact www.heatandplumb.com in either of the following ways:

By Phone: 0871 272 2222
By Fax: 0871 210 2222

By Post to:
www.heatandplumb.com ltd
Fairwinds
St Breock
Wadebridge
Cornwall
PL27 7HS

Sales enquiries should be sent to sales@heatandplumb.com

www.heatandplumb.com does not disclose buyer's information to third parties. Cookies are used on our site, but these are only used to keep track of your shopping trolley contents once you have selected an item. Any information given at the time of ordering is collected by us for the sole intention of completing your order. We may collect information to enable us to inform you from time to time, by email or post, of new products and services available from www.heatandplumb.com . All information is collected lawfully and in accordance with the Data Protection Act of 1998. This guarantee is in addition to any warranties or conditions implied by law and nothing in these terms affects your statutory rights.

All returns have to be accompanied by a returns form and include a returns number.

You can download the returns form by simply clicking here: RETURNS FORM You will then need to contact !!< support@heatandplumb.com or call 0871 272 2222 and press option 2 for customer services to obtain a returns number. Any returns received back without a valid returns number or the correct paperwork will result in a delay processing your return.
If any item has any faults or manufacturing defects on delivery, it will be replaced at our expense.

Changed Your Mind?
You may withdraw from this agreement at any time up to 7 days after we have delivered the goods to you. If we have delivered the goods, you must not have used them and must have kept them in the condition as they were delivered. You must return them to us or request us to collect them, in either case, at your cost.

Please remember to obtain a returns form and return number from customer services. You can download the returns form by simply clicking here: RETURNS FORM

Please call customer services on 0871 272 2222 and press option 2 for customer services and they will give you a returns number to complete your form.

The goods must be returned to us in perfect condition as delivered, with the original undamaged packaging. You should not write anything on the product packaging as the product will not be in a saleable condition and you will not be refunded.

If you are returning the goods it is recommended that you take out insurance against damage or if the goods go missing. Please ensure you wrap the parcel up in an outer box, this way the display or original box will not get damaged.

If you wish to return the goods more than 7 days after we have delivered them to you, this would be at our discretion and up to a maximum of 30 days. You must not have used the goods and must have kept them in the condition they were delivered. You must return them to us or request us to collect them, in either case, at your cost. There may be an additional administration charge of up to 35% of the purchase price of the goods returned. Please inspect your goods upon arrival.

We will reimburse any amounts you have paid to us within 30 days of return of the goods, having deducted any return costs and administration fee if applicable.